Frequently Asked Questions
Honest answers, grounded in how Life365Hub actually works — not marketing language.
What is Life365Hub?
A private, lifelong archive for your journal entries, photos, videos, documents, and milestones — built so that we genuinely cannot read your content, and designed to hold your story for as long as you want it kept.
What does "zero-knowledge" actually mean?
Everything you store is encrypted on your own device before it's ever sent to us. We store the resulting ciphertext, not your actual words or photos — we don't have the technical ability to decrypt it, and we don't attempt to. Search happens entirely on your own device too, so we never even see what you're looking for.
What happens if I forget my password?
Because we're genuinely zero-knowledge, your password is the only thing that can unlock your Account Key — we cannot see it, and we cannot reset it for you. This is a deliberate tradeoff, not an oversight. We strongly recommend a password manager, and set up escrow (your own recovery sheet plus optional trusted contacts) as a real safety net before you need it.
How do the storage tiers work? Can I change plans anytime?
Free, Plus, Pro, and Legacy each come with a defined storage limit. You can upgrade, downgrade, or cancel at any time — a cancellation takes effect at the end of your current billing period, and you keep full access until then.
What is The Living Gallery? Is anything shared without my choosing to?
The Living Gallery is a public collection of stories that members choose to share with the world — nothing more. Publishing is entirely self-service, from inside your own account, and nothing about your private archive is ever made public unless you explicitly publish that specific piece yourself.
What is Legacy, and how does access actually work after I'm gone?
Legacy lets you designate trusted contacts who can help preserve access to your account after an extended period of inactivity. It's entirely optional and off by default. A contact must explicitly accept the role, and access only becomes possible after a multi-stage, time-delayed process — one you can cancel at any point simply by logging back in.
Is my data ever deleted?
No — we do not ever delete your data while your account remains in good standing under our Terms of Service. Even if a paid plan lapses, we never delete existing content; we simply pause new uploads until the account is brought back into compliance with its plan. Full details are in our Terms of Service.
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